Scheduled Maintenance (Deployed 07/25/19)

Calvert Support - FreshDesk Ticket URL

Calvert uses the FreshDesk Help Desk platform to log and track support efforts for our school clients. We are transitioning the URL used to log into FreshDesk to have the new domain name of CalvertLearning.

Beginning on Thursday, July 24, 2019 at 10:00 AM EDT, the FreshDesk site will be available from the new URL of https://calvertlearning.freshdesk.com/


Calvert Teaching Navigator

Summary of upcoming feature improvements and fixes for the Calvert Platform

Enhancements for users of 2019-2020 product

Feature improvements:

  • Multiple Role Access - User ability to have more than one role within the same institution

    • Limited to Admin/Content Editor & Teacher/Content Editor at this time.
  • Order Status Tracking for Teachers – Add Tracking

  • Buzz Integration Improvements

    • When an assessment is graded by the teacher, we will pass scores back as points not just percent’s as well as pass back teacher comments.
    • FYI – This requires Admin access to the customers Buzz account.
  • Forced Progression enforced for students and not Learning Guides

  • Class Management Improvements

    • Ability to set class start & end dates in bulk
    • Ability to assign teachers & students in bulk
    • Add the ability to School Admins to set a different class end date for teachers so they can continue to grade or run reports for a period of time
  • Text to Speech – Within a Calvert Learning Lesson, the ability to read chunks of text.

    • Chrome and Firefox Browsers only.
    • No Safari, Edge at this time
    • We no longer support IE
  • Course Completion Improvements

    • Institutional level setting to use the Calvert default which is automated based on specific logic OR Teacher Course Completion which is manual
  • Bug Fixes


Calvert Access

Summary of upcoming feature improvements and fixes for the Calvert Platform

Enhancements for users of 2019-2020 product

Feature improvements:

  • Return Request

    • Ability for seat license customers to return just course and not print
    • Improved visibility of return request status in UI
  • Improve Optional Add-on - If an option is not selected after product selection, the user is prompted again to confirm if they want any add-on's before progressing to the shipping screen.